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Home > Shipping & Returns

Shipping & Returns

SHIPPING FAQ

  1. Where do I ship my returned items for refund or exchange?
  2. How can I check the status of my order?
  3. What is a back-order?
  4. How will my order be shipped? Can I get express shipping? How much does it cost?

Where do I ship my returned items for refund or exchange?

To send back merchandise for a return or exchange, please package it securely and ship it to Tiger Spirit explaining the reason for the return.

What is a back-order?

When you order an item and it’s out of stock, we’ll ship it to you as soon as possible and we won't charge any shipping for the back-ordered item(s).

How will my order be shipped? Can I get express shipping? How much does it cost?

Our goal is to have the order shipped from our warehouses within 48 hours of receiving your order. Weekends, holidays and unusually high order volume periods can sometimes put a kink in the shipping process and cause slight delays. When you order an item and it’s out of stock/back-ordered, we’ll ship it to you as soon as possible. We’ll go ahead and e-mail a tracking number to you once your order has been shipped. Check our shipping section for more information.

When will my products be shipped?

Our standard carrier for ground service is USPS Priority Mail. The table below applies to the time your order was placed at the store from which you are ordering. Orders being shipped within the state are generally delivered within 1 or 2 days following the shipment, based on the shipping schedule below.

ITEMS ORDERED:

BEFORE 2:00 PM FRIDAY
FRI. 2PM TO MON. 2PM
BEFORE 2:00 PM TUESDAY
BEFORE 2:00 PM WEDNESDAY
BEFORE 2:00 PM THURSDAY

WILL SHIP:

MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY

Methods of shipment (next day air, 2nd day air, etc.) from the day that the item is shipped are based on the chart above. For example, if you place an order on Friday at 2:10 PM and request "NEXT DAY AIR", the package will be shipped "NEXT DAY AIR" on Monday. Therefore you should receive the item on Tuesday. If you have any questions about your order, please see the "Contact Us!" section in the store you are ordering from.

RETURNS & EXCHANGES

Our return policy is easy

Within 30 days of receipt of your order, you may return or exchange any item in its original condition to the same address it was shipped from and we will replace it or reimburse you in the same form as your original payment.

Return process at-a-glance

So you’re not thrilled with your order? Whatever the reason, whether you were sent the wrong product, or you ended up with a defective item, simply return the item(s) within 30 days and we will exchange or refund your credit card. Just enclose the item(s) in a secure package and send with your receipt. For your protection, please use UPS, Insured Parcel Post or Federal Express for shipment.

We won’t make you pay for our mistakes

If by no fault of your own, you received an item that was either defective or shipped to you by mistake we’ll reimburse you if you return the item(s) to us within 30 days. Not only will we fix the problem, but we’ll credit you for the cost of the return shipping. All you need to do is include your shipping receipt with your returned merchandise.

Nobody’s perfect

If you ordered an item by mistake and realized that it just won’t do, you pay for return shipping. Once the store from which it was shipped receives your returned item(s), you will be shipped an exchange item (and incur an additional freight charge) or - if you prefer - your card will be reimbursed for the price of the item and sales tax (if any), but not for any shipping costs.

SHIPPING

Take a look at the charts below to decide on how you’d like us to ship your new gear. Note that the price you are charged depends on the amount you purchased.

STANDARD SHIPPING RATES
Amount Purchased
Shipping Charge
$0 - $6 $2.00
$6.01 - $35.00 $7.00
$35.01 - $74.99 $0.00
$75.00 - $125.00 $0.00
$125.01 - $200.00 $0.00
$200 + $0.00
2nd DAY SHIPPING RATES
Amount Purchased
Shipping Charge
$0 - $15.00 $20.00
$15.01 - $30.00 $20.00
$30.01 - $50.00 $22.00
$50.01 - $80.00 $24.00
$80.01 - $200.00 $26.00
$200.00 + $28.00
NEXT DAY SHIPPING RATES
Amount Purchased
Shipping Charge
$0 - $15.00 $40.00
$15.01 - $30.00 $45.00
$30.01 - $50.00 $48.00
$50.01 - $80.00 $48.00
$80.01 - $200.00 $51.00
$200.00 + $55.00

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